Multi-Consult Project
Design Lead | Creative Direction
As part of our Electronic Health Records (EHR)/Practice Management (PM) product revamp there was a user need for a mobile solution that would be able to utilize tablets and other mobile devices. As a result, we created a product called "multi-consult" in which a patient could speak with multiple clinical staff at one time, saving time on multiple visits as well as physicians understanding each other through a conversation with the patient without having to rely on clinical notes alone.
Challenge
We already had seen and heard from our client base that there was a growing need and trend to have a application that would meet their needs on tablets and other mobile devices. However, during this time period we knew it would take quite a bit more time to create a native app due to limitations with iOS as well as our finite resources and expertise. The business wanted to roll out an MVP on a more accelerated timeline.
Role & Responsibility
My role for this particular product was to understand the business goals, connect and align with Product and Engineering Leadership. Additionally, from this alignment I was able to allocate the appropriate resources. While my role was to provide creative direction and vision from a UX standpoint on every product high level, I was more involved in this project than others due to my expertise in with the clinical note and the magnitude of information that needed to be considered.